![]() And, I've never had any issues with not being logged in (not sure how it would talk to my dashboard if not logged in?). I guess this logs me in, but I don't remember ever having to do that since using Square Register. Sometimes it works, and sometimes, I have to cancel the payment & try again.Īll of this seems to stem from an update done last week (around beginning of month) that now requires me to enter my passcode first thing in the morning. In addition, there are times when card payments are just spinning & spinning, and I have to retry. It pauses there and takes 2-3 seconds for the cash drawer to open, and the normal screen that shows the change you owe them to pop up. I tap the $ amount, and Square Register does the spin like it's a card processing, then a checkmark comes up & it says "approved" (which makes no sense for a cash payment) and the change amount is displayed in blue bar at top of that approved box. That's going to be hard to do, as I'd have to wait until I know how the customer is paying, grab my phone before I tap the amount they gave me, and be ready to record it. The title of this post has been edited from the original: Re: Why Does Square Freeze when Customers Use Tap to Pay? This can not be happening as we go into the holiday season! And, there were no internet issues on my end, either. ![]() ![]() Thankfully, it was a person I know, so I was able to message them & let them know about the mix up and refunded the duplicate charge. One of the card payments took so long, and I had to retry multiple times, that it ended up charging the customer twice (I discovered that later in Dashboard). ![]() Card dips & taps seem to be taking longer too, as usually it's almost instantly beeping as soon as they put the card in, but for CASH payments to be taking that long? What the heck? That doesn't need to connect to any other third party service, so what's the hold up? Since the last update (a few days ago, I believe), my Square register is slow on all forms of payment-even cash!!! It spins for around 5 seconds when I put in the amount of cash they gave me, and then there is a delay with the cash drawer opening too. ![]()
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